“The way we treat people is a reflection of
who we are.” ~Unknown
TruStage (FKA CUNA MUTUAL) Products
Guaranteed Asset Protection Information
Debt Protection
Documents
Debt Protection
Conversation Guides
To add, change or remove Debt Protection on an existing loan, attach the supporting paperwork to the loan in Forza. Then email GinGar, Lindsay and Stephanie so they can make the change in Forza.
To cancel MRC or GAP, contact GinGar at ext 153. (She will need the mileage for MRC cancelations.)
If a member wants to remove a coverage from their loan, we want to have something from them in writing to back up the request. There is a DP removal form below. An email or written and signed note from the member will work as well.
Mechanical Breakdown Protection Information
If you realize there is a mistake on the GAP policy after it is issued, you will need to email paymentprotectionservices@trustage.com with the GAP ID No. and exactly what needs to be corrected. Make sure to attach your email, and the response email confirming the correction, to the loan.
While the TruStage website is down, we are still able to file claims! However, we are not sure when we will be receiving payments from TruStage. Members are still responsible for the payments and any late fees and interest incurred while waiting on DP payments.
We can still see GAP! The GAP contract has been temporarily added to the Doc Packs so it can populate with the member and loan information. Have the member sign the contract and log the sale on the "Tracker for GAP Quoting" log at L:\LOANS. Please see the GAP Issuance Workaround Job Aid for full instructions.
If a member needs to file a Debt Protection or GAP claim, please contact GinGar or Lindsay, or have the member call 1-800-621-6323 to start the claim process with TruStage.
For Unemployment Claims: we need their last date of employment.
For Hospitalization Claims: we need the dates they went into and were released from the hospital.
For Disability Claims: we need the last date they worked.
For Life Claims: we need their Death Certificate.
For GAP Claims: we need the date of loss and any insurance paperwork they have received.
Payment Protection Services 1-800-356-2644 ext 665 2000
GAP/MRC Loan Officer Assistance 1-888-557-8955
Web Support 1-800-962-5465