TruStage (FKA CUNA) Products
Guaranteed Asset Protection Information
Debt Protection
Documents
Debt Protection
Conversation Guides
To add, change or remove Debt Protection on an existing loan, attach the supporting paperwork to the loan in Forza and then contact GinGar or Stephanie so they can make the change in Forza.
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To cancel MRC or GAP, contact Jeanne at ext 285. (She will need the mileage for MRC cancelations.)
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If a member wants to remove a coverage from their loan, we want to have something from them in writing to back up the request. There is a DP removal form on the page. An email or written and signed note from the member will work as well.
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Mechanical Breakdown Protection Information
If you realize there is a mistake on the GAP policy after it is issued, you will need to email paymentprotectionservices@trustage.com with the GAP Contract# and exactly what needs to be corrected. Make sure to attach your email, and the response email confirming the correction, to the loan.
Payment Protection Services 1-800-356-2644 ext 665 2000
Claims for Members to call and start a claim 1-800-621-6323
GAP/MRC Loan Officer Assistance 1-888-557-8955
Web Support 1-800-962-5465
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